TICKETING TERMS AND CONDITIONS
Part 1 of these terms sets out the terms that apply to all tickets purchased from Groundlings Theatre whether in person, by telephone or online.
Part 2 of these terms sets out the additional terms that apply to tickets purchased from Groundlings Theatre online.
These terms and conditions apply to tickets for performances and events and references in these terms to ‘performances’ will also include events.
PART 1: TERMS APPLYING TO ALL TICKETS PURCHASED FROM THE GROUNDLINGS THEATRE
TICKET EXCHANGE AND RESALE
We will exchange tickets for Groundlings Theatre productions received at the Box Office at least 72 hours in advance of the performance for either seats at the same price. Any instances where the 72 hour mark has been passed will be subject to Groundlings Management Discretion. This service will be charged £2.00 per ticket exchanged. Unless a performance is cancelled, tickets cannot be refunded once a purchase has been made.
Unfortunately the above services apply to productions taking place at Groundlings Theatre only – terms and conditions for Groundlings Theatre productions outside of our Portsmouth venue may vary. Similarly, the above services are not available for tickets bought through ticket agents or for non-Groundlings Theatre productions.
All ticket discounts are subject to limited availability and at the discretion of the Box Office.
Discounted tickets cannot be booked in conjunction with or combined with any other reductions or offers.
RULES OF ADMISSION
- You need to have booked and paid for a ticket in order to enter the auditorium.
- Groundlings Theatre runs a ticketless system and patrons need to give their booking name to the ushers so they can be seated. Patrons will receive an email that acts as confirmation and receipt of their booking.
- Please check carefully the date and time show on your confirmation as mistakes cannot always be rectified after the booking has been confirmed.
- The advertised running time may change so please check with the Box Office on the day of the performance.
- We reserve the right to refuse admission in reasonable circumstances or to request any ticket holder to leave the theatre and take appropriate action to enforce this right.
- If you arrive later than the advertised start time or you need to leave the auditorium for any reason then you may be asked to wait until a suitable break in the performance before you can take your seat. This may be the interval.
- To ensure our audience safety Groundlings Theatre may conduct occasional security searches which may include searching your bag before entering the auditorium.
- Your ticket can only be refunded in the event that the performance is cancelled. Details of our Ticket Exchange and Resale Policy are set out above.
- In the event of a cancelled performance or a performance that has to be abandoned part way through, we will not be liable for additional travel or accommodation expenses.
- Reselling your ticket for profit or commercial gain makes it void.
- We reserve the right to make alteration to the advertised details for the performance at short notice (for example cast changes). In these instances Groundlings Theatre is not obliged to refund the ticket or exchange for another performance.
- On rare occasions the performance or public areas may be filmed, sound recorded or photographed. Buying a ticket affirms your consent to the filming, sound recording and/or photography of yourself as a member of the audience and possible subsequent broadcasts/publication.
- We cannot be held responsible for the loss or damage to your personal property whilst at the venue.
- The unauthorised use of cameras, videos or any other sort of audio or visual recording equipment is strictly forbidden.
- Mobile phones, pagers and digital watches must be turned off at all times in the auditorium.
- Babes in arms are allowed entrance but must be purchased a ticket. Please check with the Box Office if there is a lower age limit before arriving at the theatre.
- Strobe lighting, smoke effects (including smoking on stage), loud bangs and gunshots are sometimes used in productions. Please contact the Box Office after the press performance for further details.
- The Groundlings Theatre auditorium is up two small flights of eight stairs and we unfortunately do not have a lift or further disabled access.
- Seating is cabaret style based around tables. You may take drinks into the auditorium.
PART 2: ADDITIONAL TERMS APPLYING TO TICKET PURCHASES FROM THE GROUNDLINGS THEATRE WEBSITE
INFORMATION ABOUT PURCHASING TICKETS FROM THE GROUNDLINGS THEATRE WEBSITE
1.1 The website at www.groundlings.co.uk (our website) is owned and operated by Groundlings Theatre.
1.2 This page and any documents referred to on it tell you the terms and conditions on which we supply tickets to you from our website (Tickets). Please read these terms carefully before ordering any Tickets from our website as, by doing so, you accept these terms and conditions.
PAYMENT DETAILS, PRICES AND DELIVERY
2.1 The price of any Tickets will be as quoted on our website, except in cases of obvious error.
2.2 The prices include any VAT applicable.
2.3 If you are under 18 years old you may purchase Tickets only with the involvement of your parent or guardian.
2.4 Payment for all Tickets must be by credit or debit card. We accept all major credit and debit cards, with the exception of Diners Club International and we will not charge your credit or debit card until we confirm your order.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 After placing an order, you will receive an email from us acknowledging that we have received your order and confirming whether or not we can accept that order. The contract between us (Contract) will be formed when we send you an acknowledgement email which confirms our acceptance of your offer to purchase the Tickets.
3.2 The Contract will relate only to those Tickets indicated in the acknowledgement email. We will not be obliged to supply any other Tickets which may have been part of your order until acceptance of your order for those tickets has been confirmed in a separate acknowledgement email.
LINKS AND DISCLAIMER
We may provide links on our website to the websites of other companies, whether affiliated with us or not. We cannot accept any liability for tickets you purchase from companies to whose website we have provided a link on our website. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller in order for the transaction to proceed.
OUR REFUNDS POLICY
For our policy on refunds, please see Part 1 of these terms.
6.1 Our liability to you (whether in contract, tort (including negligence) or otherwise) is limited to the purchase price of the Tickets you have purchased.
6.2 In the unfortunate event that a performance has to be cancelled or abandoned part way through, we will not be liable for any accommodation, travel or other costs you incur.
6.3 We will not accept liability for any indirect, special or consequential losses, including (for example) loss of profits, revenue, contracts, data or goodwill.
6.5 Nothing in these terms limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This section does not affect your statutory rights.
All notices given by you to us must be given to Groundlings Theatre at Groundlings Theatre, 42 Kent Street, Portsmouth, Hants, PO1 3BS or by email to email@example.com. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in section 7 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
EVENTS OUTSIDE OUR CONTROL
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).
9.2 A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others) such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.
9.3 If a Force Majeure Event occurs, we may have to cancel a performance or abandon it part way through and our obligations to you are deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event. Please note section 6.2 above.
10.1 We may transfer, assign, charge, sub-contract or otherwise dispose of any Contract at any time, but you may not do so without our prior written consent.
10.2 If we fail to exercise any of our rights under any Contract, this will not amount to a waiver by us of those rights.
10.3 If any part of these terms or of any Contract is unenforceable, this will not affect the enforceability of any other part.
10.4 We intend to rely upon these terms and any document expressly referred to in them in relation to the subject matter of any Contract.
10.5 Part 1 and Part 2 of these terms, together with any document referred to in these terms, constitute the whole agreement between you and us.
11.2 Any Contract will be subject to the terms in force at the time that you order Tickets from us, unless any change to these terms is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you).
LAW AND JURISDICTION
These terms and Contracts for the purchase of Tickets through our website will be governed by English law. Any dispute over or claims arising from these terms or any Contracts will be subject to the exclusive jurisdiction of the English courts, although we retain the right to bring proceedings against you for breaking these terms or any Contract in your country of residence or any other relevant country.
Groundlings Theatre (“we”) are committed to protecting and respecting your privacy. We will use any information we collect about you in accordance with the Privacy and Electronic Communications Regulations 2003, the Data Protection Act 1998 and, from 25 May 2018, the General Data Protection Regulation (GDPR).
WHO WE ARE
Groundlings Theatre Limited (Groundlings Theatre) is a Company Limited by Guarantee. Registered Company No. 08891633.
Our mission is to create the finest live theatrical performance, shared with the widest audience in Portsmouth across the UK and around the world.
Groundlings Theatre Limited also carries out a range of commercial trading activities to generate income for Groundlings Theatre.
By visiting www.groundlings.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the General Data Protection Regulation (GDPR), the data controller is Groundlings Theatre for Groundlings Theatre Limited, 42 Kent Street, Portsmouth, Hants, PO1 3BS.
WHAT INFORMATION DO WE COLLECT?
We only collect the information that is necessary to carry out normal business operations, to provide any good or services you’ve asked for, and to keep you updated about our current and future activities. Examples of the type of personal information that we collect includes:
– name, title, date of birth and gender
– sensitive personal data, such as information about race, ethnicity and sexual orientation (you have the right not to provide us with this information)
– contact details including postal address, email, phone numbers
– if you are a teacher with whom we have professional relationship, name and address of school/college, type of school/college, teacher name, teacher email, subject and key stage taught
– transaction history, including financial and credit card information
– access requirements to enable us to determine if you require wheelchair access, audio description, BSL interpretation, or any other access requirement
– image and likeness (as captured on our CCTV cameras and in photographs and videos we may use for promotional purposes)
– technical information gathered when you visit our website; including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
– information about your visit to our website; including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
– other background personal information you may provide to us (for example when you correspond with us).
HOW DO WE COLLECT YOUR INFORMATION?
You give us your information when you buy a ticket, make a purchase from our shop, buy something online, sign up for one of our events or workshops, make a donation, apply for a job, enter a competition, promotion or survey, or communicate with us by phone, email or otherwise.
We also keep your details when you create or update your Groundlings Theatre account on our website or sign up to receive marketing communications from us.
We receive and store certain details whenever you use the Groundlings Theatre website. A cookie records on your device information relating to your internet activity (such as whether you have visited our website before). The cookies we use on our website don’t collect personally identifiable information about you and we won’t disclose information stored in cookies that we place on your device to third parties. The cookies we send to your device only relate to your use of our website; they don’t have any other effect on your device.
WHAT WE USE YOUR PERSONAL INFORMATION FOR
We will only collect the personal data that we need and use it on relevant lawful purposes as permitted by the current data protection legislation (UK Data Protection Act/GDPR).
WE WILL USE THIS INFORMATION:
– to carry out our obligations arising from any contracts between us and to provide you with the information, products and services that you request from us;
– to provide you with information about other goods and services we offer;
– to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We will only contact you by electronic means if you have consented to this. You can update your preferences by logon to or create a Groundlings Theatre account on our website
– to analyse your information and carry out a segmentation. This is used to better understand customer behaviour and, where your consent is given, to inform you of the productions and services we believe are of most interest to you. If you do not wish us to use your data in this way, please email firstname.lastname@example.org and we will stop the behavioural segmentation of your data. You will still receive emails from us if you have requested to do so but these may be less targeted to you based on your past bookings.
– to notify you about changes to our service;
– to ensure that content from our site is presented in the most effective manner for you and for your computer;
– to send you invitations to take part in research surveys, research discussion groups or interviews to give your opinions about our productions and services (whether or not you have agreed to receive other communications). Some of these may be carried out by market research agencies working for Groundlings Theatre. You can choose to stop receiving email invitations to take part in surveys at any time by emailing email@example.com
– to conduct desktop research and fundraising activities to promote the interests of Groundlings Theatre as a non for profit organisation;
– to administer patrons’ records and giving schemes;
– to manage our volunteers and ambassadors; and/or
– to ensure that our fundraising resources are used in the most effective and efficient manner and that any communications we may send you about fundraising are appropriate.
– to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
– to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
– to allow you to participate in interactive features of our service, when you choose to do so;
– as part of our efforts to keep our site safe and secure;
– to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
– to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
– to ensure that our fundraising resources are used in the most effective and efficient manner and that any communications we may send you about fundraising are appropriate.
INFORMATION WE RECEIVE FROM OTHER SOURCES
We may combine this information with information you give to us and information we collect about you. To make sure you only receive fundraising communications which are relevant, we may undertake research to help us better understand our supporters and to contact appropriate people who may be able to support us further. This may take the form of internal profiling, screening and ranking or segmentation exercises carried out in-house. In doing so we will make use of additional publicly-available information about you.
As part of our fundraising activities we may to seek to supplement booking information with qualified information such as business network information, personal connections and other publicly-available information pertaining to: age, place of residence, wealth, career, interests and public donations to other organisations.
We achieve this by using resources to assist us in our fundraising, including the Internet for general searches, newspaper articles, the electoral roll, property and housing marketing websites, official company websites, and those of charities and other arts organisations. We may also consult third party sources and information providers who collate publicly available information about you. These include:
MINT UK – Database of UK company and director information
Trustfunding – Database of UK registered trusts, foundations and grant information
Charities Commission – the regulatory body and register of charities in England and Wales.
Who’s Who 2018 – Bloomsbury, a publication of over 33,000 biographies.
192.com – UK Electoral Roll
We may use publicly-sourced images to help identify individuals who attend our fundraising events.
We make every endeavour to ensure the information we hold about you is accurate and therefore may use publicly available information to keep the database accurate and relevant.
USE OF SENSITIVE PERSONAL DATA
We may collect sensitive personal information about you including information about your racial or ethnic origin, your religious or other beliefs, trade union memberships you are a part of and offences or alleged offences committed by you (Sensitive Personal Data).
Such Sensitive Personal Data shall be processed and used in a manner that complies with the additional requirements relating to Sensitive Personal Data as set out in the Act. Such Sensitive Personal Data shall only be collected after having obtained your explicit consent to do so or where it is necessary to do so to comply with legal requirements including for employment law purposes. Some sensitive data is requested in our customer surveys but is analysed anonymously and is not obligatory to provide.
OUR BASIS FOR PROCESSING YOUR PERSONAL INFORMATION AND WHAT WE USE IT FOR
We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect.
We may process your personal data because it is necessary for the performance of a contract. For example, if you make a purchase, sign up for an event or book an Education workshop.
We may process personal data because it is in our legitimate interests to do so. Examples of these may be:
– to share information about our organisation or invite to stakeholder events with representatives from government; individuals within other arts organisations; and other interested parties
– we may use your personal information to understand your reasons for donating to us, to better understand your interests,
– to tailor our communications to you and/or to give you the best experience at our events. We may also collect information about how you use our services (including our website) to analyse our customer base and improve our processes.
Groundlings Theatre also records and uses film, photographs and audio for promotional purposes on its website, social media accounts and other formats under a legitimate interests’ basis for processing where it would not be necessary, appropriate or practicable to obtain your specific consent (for example, we may seek specific consent for prominent or impactful uses, but typically not for group shots, background inclusion or internal use).
We may also process your personal data (including sensitive personal data) where:
– it is necessary for medical purposes (for example, in a medical emergency)
– it is necessary to protect your or another person’s vital interests
– we have your consent to do so (for example to monitor the diversity of our visitors to Groundlings Theatre).
We will also ask for your consent to provide you with information about productions, offers, and other services which may be of interest to you (apart from where it is appropriate for us to rely on our legitimate interests to do so). Other activities relate to tours, events, exhibitions, education work, fundraising, Membership and Patrons schemes.
GIVING YOU CONTROL
We try to make it as easy as possible for you to tell us how you want to hear from us (by logging onto our website and updating your preferences) or by telling our Box Office team over the phone or in person. You can opt out from these marketing communications at any time – every email sent to you will clearly tell you how to do this.
If you have opted out of marketing communications, we may still get in touch with you. For example, we may email you to give you important information about the events you’ve booked or to tell you about any changes.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you, including geo-demographic information and measures of affluence when it is available from external sources to help us do this effectively. This helps us understand the background of the people who support us and helps us to make appropriate requests for gifts to supporters who may be able and willing to give more than they already do. We may also use your personal information to detect and reduce fraud and credit risk. You can also register with the fundraising preference service – www.fundraisingregulator.org.uk/the-fundraising-preference-service/for-public/
We use CCTV recording equipment in and around our premises for monitoring and security purposes. CCTV cameras operate on all public access points and in the ‘front of house’ public areas of Groundlings Theatre, such as the foyer and car park. They do not operate in private areas such as toilets.
SHARING YOUR PERSONAL INFORMATION
We may also share your information with selected third parties including:
– Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
– Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
– Social media sites for the purposes of data analytics and targeted advertising.
– Analytics and search engine providers that assist us in the improvement and optimisation of our site.
– Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
– In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
– If Groundlings Theatre or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Please note that Sensitive Personal Data will not be shared with third parties without your consent.
WHERE WE STORE YOUR PERSONAL DATA
Your personal data will be securely held and processed on Groundlings Theatre’s systems or systems managed by suppliers on behalf of Groundlings Theatre. We maintain a customer relationship management (CRM) system to manage our activities in ticketing, marketing, relationship management of our customers and stakeholders, and fundraising to hold contact details and a record of your interactions with us such as ticket purchases, donations, memberships, queries, complaints and attendance at special events.
We always seek to hold your data securely. Access to customer information is strictly controlled. The CRM system can only be accessed by people who need it to do their job. Certain data, for example sensitive information, is additionally controlled and is only made visible to members of staff who have a reason to work with it.
Any payment transactions will be encrypted.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
HOW LONG DO WE KEEP YOUR DATA?
The retention period will vary according to the purpose, for example for a financial transaction such as a ticket purchase, we may keep your data for up to seven years from the date of your last transaction to comply with HMRC requirements.
To request specific information about how long we keep your personal data please email firstname.lastname@example.org.
Under GDPR you have the following rights:
– To request access to the personal data we hold about you
– To request us to have inaccurate personal data we hold about you rectified, or completed if it is incomplete
– To ask us to erase your personal data (you may have heard of this as the right to be forgotten)
– To require us to restrict our processing of your information in certain circumstances
– To require us to provide data portability of your information, this allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.
– To ask us to stop using your information, for example to stop sending you marketing emails. Every email we send to you has a clear unsubscribe button and you can opt out of emails by clicking this. You can also change your communication preferences at any time by logging into your account on our website or by contacting email@example.com.
– If you wish to exercise any of these legal rights in respect of the personal information we hold about you, please email firstname.lastname@example.org or write to us at: Groundlings Theatre, 42 Kent Street, Portsmouth, Hants, PO1 3BS. Your request should include your name, email address and postal address and we may request proof of your identity to ensure security of information sharing.